FAQs

Frequently Asked Questions

Orders & Delivery

How long will my order take to arrive?
UK orders are processed within 1–3 business days and typically arrive within 5–15 business days after dispatch.

Do you offer free delivery?
Yes — free UK delivery on all orders over £40. Orders under £40 may incur a delivery charge shown at checkout.

Do you ship internationally?
Yes. International orders typically take 10–25 business days. Please note that customs duties and import taxes may apply and are the buyer's responsibility.

Will I receive tracking information?
Yes. You'll receive a tracking number by email once your order has been dispatched.

Returns & Refunds

What is your returns policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please see our Return Policy for full details.

What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery at effiba04@gmail.com with a photo and your order number and we'll sort it for you straight away.

Products

Which grooming tool is right for my dog?
It depends on your dog's coat type. As a general guide: use the slicker brush for curly or doodle coats, the grooming vacuum kit for heavy shedders, and the nail grinder for any breed. If you're unsure, contact us and we'll point you in the right direction.

Are your products suitable for cats?
Several of our products are suitable for both dogs and cats, including the nail grinders, bath brush, and grooming vacuum kit. Check each product page for suitability details.

Still have a question?

Get in touch — we're happy to help.